05 · WhatsApp
Your business, in the app your customers already open.
For many customers WhatsApp is where business happens. We connect it to your store and your admin, so order updates, invoices, reminders and enquiries flow through it automatically and your team answers from one place.
What you get
What's included
01
Order updates and invoices
Confirmations, invoice PDFs, shipping updates and payment reminders, sent from approved WhatsApp templates.
02
Cart and enquiry flows
Gentle follow-ups for abandoned carts and quick replies for enquiries, with the customer’s consent recorded.
03
Catalogue and chat
Your catalogue in WhatsApp and a floating chat button on your site that opens the conversation with context.
04
Broadcasts
Announcements to customers who opted in, without spreadsheets or copy-paste.
How it connects
One part of the loop
WhatsApp is the voice of the automations: the invoice, the reminder and the booking confirmation all arrive here.
Built by us
Already running in our own platform
- One messaging interface with two providers behind it (Meta Cloud API and WATI), so switching provider is configuration, not a rebuild.
- Invoice and meeting-link messages sent from approved templates, with a manual wa.me fallback until a provider is connected.
Let’s run your growth system.
One conversation to understand your business and decide where the system should start.
Or write to contact@infinovia.com